Customer
The client is manufacturer of automobile parts with total
190 dealers and distributors across the countries along with
4 branch offices, 2 factories and 2 warehouses. The company
is running on SAP and all the elements are connected to a
primarily centralized Data Center at the HO and backup Data Center
in one of the branch office.
Challenge
With more than 20-servers, 1000-desktops, modems, routers,
firewalls and various communication devices it was important
to manage the infrastructure. Company is pretty aggressive
to achieve ROI on IT infrastructure. Our job is to manage,
update , upgrade , secure and scale the current infrastructure.
Requirements from U&D Square:
- 24*7 monitoring of Servers.
- Server management, installation, updates, security etc.
- 24*7 monitoring of critical applications.
- Management of more than 1000-desktops in various locations.
- Procurement solutions.
- SLA based service deliverables; immediate response.
- Onsite availability of system administrators , network
engineers on 7-locations.
Solution
U&D Square runs onsite support operation at seven
locations, to monitor and support complete IT infrastructure.
We established a well-defined process to perform the monitoring
activities as well as support activities. Our performance
against the SLAs are measured and reported on a monthly basis.
U&D Square has implemented several tools for monitoring
server performance and management. Onsite support team providing
desktop support, server management, application monitoring
, massaging and storage solutions. |
