Customer

The customer is a global money management firm with over 60 years of investment experience, more than $400 billion in assets under management, over 2,600 institutional clients, and 12 million shareholders and retirement plan participants. Their range of investment products includes institutional portfolios; 401 (k)s, IRAs and other retirement plans; mutual funds; variable annuities; and alternative investments for institutions and high-net-worth investors. Their data centers are in Boston, USA.

The customer has over 71 Unix / NT servers for Netscape, Net-Dynamics and iPlanet applications and over sixty high-end production servers in these facilities. Databases used in production environment are Oracle and DB2.

Challenge

Many of the applications are mission critical and need to be supported on a 24x7 basis. A team of 42 people were involved in Unix administration, database administration and application support with a service window of 7:30 AM to 7:30 PM for production Systems and 9:00 Am to 6:00 PM for development and Acceptance systems. The services outside the above service window were provided on-call basis by the team.

U&D Square now delivers SLA based 24x7 services with an onsite and offshore team covering the following areas:

The benefits that accrued to the customer as a result of this transition are summarized in the table below:


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